Return Policy

We 100% GUARANTEE your satisfaction with our products.

All of our products are made out of quality wood, and we spend a lot of time working on each creation to ensure the utmost quality. We want you to be fully satisfied with your purchase from Hearth Wood. If anything happens during transit, or if the product isn’t exactly what you expected, we’ll work with you to quickly resolve the issue and make sure you have a positive experience with us.

  • We accept return requests within 30 days of receiving your order.
  • You must read and agree to our Shipping Policy prior to placing your order to ensure you understand our refund and return policy
  • If the return is not due to a product quality issue and is requested for personal reasons, you will be responsible for the return shipping cost. To be eligible for a return, items must be:
    • Unused and in the same condition that you received them
    • In the original packaging
    • In a resellable condition 

Once we receive your returned item, we will inspect it and confirm its condition. If approved, we will review and calculate the original shipping cost associated with each order, your refund will be processed as follows:

    • The original shipping cost will be deducted from the refund amount 
    • The remaining eligible amount will be refunded to your original payment method within 2 business days
  • If your order arrives damaged or incorrect, please Contact Us. We will review the issue and determine whether it is caused by us or the shipping provider. 
    •  If the issue is caused by the shipping provider, we will assist you in filing a claim with the shipping provider.
    • If the issue is our responsibility, you may choose one of the following options:
      1. Keep the product and receive a partial refund (no return required in some cases) 
      2. Return the item, and once received, we will issue a full refund and cover the return shipping cost.
  • To help us resolve any issues as quickly as possible, please be prepared to provide photos of the product so we can fully understand your case.
  • We take photos of each product before shipping to ensure it can be properly matched if needed. If an issue is found to have occurred after delivery and does not match our records, it may not be covered under this policy, unless it occurred during transit, in which case it will be handled at the discretion of the shipping provider.
  • We ensure all of our products meet high-quality standards. However, any stains, scratches, or marks caused by customer use or handling after delivery may not be covered under this policy. We will still do our best to work with you to help fix it whenever possible.
  • If you have any issues with returns, refunds, or shipping, simply Contact Us and we will be happy to help.

If you’re interested in learning more about our products, please check out our FAQ  page.