Shipping Policy
Once your product is created for you we handle it with care and ship it out immediately. Below is some further information on our shipping policy.
- We choose the most appropriate shipping provider based on your product’s size and weight.
- Once the package leaves our hands and enters the care of the shipping provider, it is fully in control of them and any issues will reflect against them directly
- If the package and/or product is mishandled or broken in any way the shipping provider will be fully responsible based on their guidelines. We can and will help with any claim or resolution, but any refund or return will fully be on them to decide on a case by case basis
- Once the package is delivered it is fully your responsibility and out of our and the shipping providers hands. Anything that may go missing or anything else that may happen is to the responsibility of the recipient. We do recommend that someone be available for delivery to avoid any problems
- If the shipping carrier causes any damage to your residence in any way the issue has to be taken up with the shipping provider not ManMade Woods. However please let us know so we can file and help facilitate your complaint as well
- We try to automatically and accurately calculate your shipping costs upon ordering. However, we do reserve the right to request additional shipping charges if your location ends up costing significantly more than what you paid. This is rare, but it can occasionally happen with bulk orders. We never inflate our shipping prices; we always charge exactly what the provider charges us for their services.
- It is important to ensure that your shipping address is accurate, as it cannot be changed once the package has left our facility for shipment.
- Please note that holidays, weather conditions, and non-shipping days may affect estimated delivery times.
If you have any issues with our shipping process, please Contact Us to help resolve the issue.